FAQ
Frequently Asked Questions
Find answers to the most common questions below. If you need further assistance, please use our contact form.
How can I contact you?
Please use our contact form below. We will get back to you within 24 hours.
How long does it take to process my inquiry?
We usually respond within 24 hours on business days. For more complex inquiries, it may take a little longer.
How can I get more product information?
For product information, documents or questions about your order, use our contact form or email support@parahealth.com. For business enquiries and quotes, select the B2B option or email sales@parahealth.de.
Orders & Products
Are there special conditions for B2B customers?
Yes, we offer customized payment and shipping conditions for pharmacies, clinics, and practices. Contact us for details.
Can I order a sample?
Yes, we are happy to send you samples. Simply add a quantity of 1 to your cart and complete the order. You will receive your sample within a few business days.
Are your products in stock?
All products shown as in stock on our website are available in our warehouse. However, quantities change constantly, so occasional delays due to necessary reorders may occur.
Can I return products after expiration?
No, expired products cannot be returned.
Why was my order cancelled?
There can be several reasons:
- Your product is unexpectedly out of stock due to an inventory discrepancy.
- A critical defect was detected during our outgoing goods inspection.
- Failed payment method – please use a different payment method.
- For purchase on account: insufficient creditworthiness or fraud suspicion (not personal, as processing is partially automated). Please use a different payment method.
Shipping & Delivery
Until when will orders be shipped same day?
Sista beställningstid är kl. 12:00, Berlintid, på arbetsdagar. Beräknad total leveranstid är 1–3 arbetsdagar inom Tyskland, 5–11 arbetsdagar i övriga Europa och 4–12 arbetsdagar utanför Europa.
Which shipping carriers do you use?
We ship with DHL and DPD.
Can I change my delivery address?
You can change your delivery address as long as processing has not yet begun. Contact us at support@parahealth.com. Due to our automated order processing, we cannot guarantee a timely change. A prerequisite for changing the delivery address is prepayment.
Can I pick up my order?
Unfortunately, orders cannot be picked up.
Who is liable for delivery delays?
Beräknade leveranstider beror på destination och fraktsätt. Om en beställning är försenad, kontakta service@parahealth.de och ange ditt ordernummer så att vi kan undersöka ärendet. Beräknade leveranstider begränsar inte dina lagstadgade rättigheter. Ett leveransdatum som uttryckligen har avtalats som bindande förblir bindande.
Issues & Returns
I am not satisfied with my order. Who can I contact?
Simply contact us at support@parahealth.com with your order number and we will get back to you as soon as possible. We welcome your feedback, as it is important for us to continuously improve our service.
My order is damaged or incomplete. What should I do?
Om din beställning är skadad, ofullständig eller saknas, kontakta service@parahealth.de och ange ditt ordernummer. Vi undersöker ärendet och ordnar en lämplig åtgärd i enlighet med de rättigheter som gäller för dig. För konsumenter är lagstadgade rättigheter vid transportskada eller förlust inte beroende av att en transportförsäkring har köpts. Spara om möjligt förpackningen och skicka bilder på eventuella skador; detta begränsar inte dina lagstadgade rättigheter.
Kontakt