Please use our contact form below. We will get back to you within 24 hours.

We usually respond within 24 hours on business days. For more complex inquiries, it may take a little longer.

Če potrebujete dodatne informacije o izdelku ali dokumente za posamezen izdelek, nam pišite na sales@parahealth.de. Lahko pa se obrnete na Valentino s klikom na klepetalni oblaček v spodnjem desnem kotu naše spletne strani. Valentina bo vašo zahtevo obravnavala hitro in strokovno.

Yes, we offer customized payment and shipping conditions for pharmacies, clinics, and practices. Contact us for details.

Yes, we are happy to send you samples. Simply add a quantity of 1 to your cart and complete the order. You will receive your sample within a few business days.

All products shown as in stock on our website are available in our warehouse. However, quantities change constantly, so occasional delays due to necessary reorders may occur.

No, expired products cannot be returned.

There can be several reasons:

• Your product is unexpectedly out of stock due to an inventory discrepancy.
• A critical defect was detected during our outgoing goods inspection.
• Failed payment method – please use a different payment method.
• For purchase on account: insufficient creditworthiness or fraud suspicion (not personal, as processing is partially automated). Please use a different payment method.

Orders placed before 12:00 PM (noon) will be shipped the same day.

We ship with DHL and DPD.

Naslov za dostavo lahko spremenite, dokler se obdelava naročila še ni začela. Pišite nam na service@parahealth.de. Zaradi avtomatizirane obdelave naročil pravočasne spremembe ne moremo zagotoviti. Pogoj za spremembo naslova za dostavo je predplačilo.

Unfortunately, orders cannot be picked up.

If a binding delivery date has been set and cannot be met due to our fault, we are liable. If a binding delivery date was agreed with the shipping carrier and is not met due to their fault, the carrier is liable. For non-binding delivery dates, the recipient bears the risk. Delivery times on our website are non-binding and are only estimates based on experience. A delivery date only becomes binding upon explicit confirmation from us via email or in writing.

Preprosto nam s številko naročila pišite na service@parahealth.de in odgovorili vam bomo v najkrajšem možnem času. Veseli smo vaših povratnih informacij, saj želimo svoje storitve nenehno izboljševati.

Če ste pošiljko zavarovali, odgovarjamo za poškodbe pri prevozu in izgubo do vrednosti pošiljke. Upravičeni ste do nadomestne dobave ali dobropisa. Šteje se, da gre za izgubo šele, če se status dostave pri prevozniku 14 dni ne spremeni. Za uveljavljanje zahtevka nam s številko naročila pišite na service@parahealth.de.