Pogosto zastavljena vprašanja
Pogosto zastavljena vprašanja
Find answers to the most common questions below. If you need further assistance, please use our contact form.
How can I contact you?
Please use our contact form below. We will get back to you within 24 hours.
How long does it take to process my inquiry?
We usually respond within 24 hours on business days. For more complex inquiries, it may take a little longer.
How can I get more product information?
Če potrebujete dodatne informacije o izdelku ali dokumente za posamezen izdelek, nam pišite na sales@parahealth.de. Lahko pa se obrnete na Valentino s klikom na klepetalni oblaček v spodnjem desnem kotu naše spletne strani. Valentina bo vašo zahtevo obravnavala hitro in strokovno.
Orders & Products
Are there special conditions for B2B customers?
Yes, we offer customized payment and shipping conditions for pharmacies, clinics, and practices. Contact us for details.
Can I order a sample?
Yes, we are happy to send you samples. Simply add a quantity of 1 to your cart and complete the order. You will receive your sample within a few business days.
Are your products in stock?
All products shown as in stock on our website are available in our warehouse. However, quantities change constantly, so occasional delays due to necessary reorders may occur.
Can I return products after expiration?
No, expired products cannot be returned.
Why was my order cancelled?
There can be several reasons:
- Your product is unexpectedly out of stock due to an inventory discrepancy.
- A critical defect was detected during our outgoing goods inspection.
- Failed payment method – please use a different payment method.
- For purchase on account: insufficient creditworthiness or fraud suspicion (not personal, as processing is partially automated). Please use a different payment method.
Shipping & Delivery
Until when will orders be shipped same day?
Rok za oddajo naročil je ob 12:00 opoldne po berlinskem času ob delovnih dneh. Predvideni skupni čas dostave je 1–3 delovne dni znotraj Nemčije, 5–11 delovnih dni v druge dele Evrope in 4–12 delovnih dni zunaj Evrope.
Which shipping carriers do you use?
We ship with DHL and DPD.
Can I change my delivery address?
Naslov za dostavo lahko spremenite, dokler se obdelava naročila še ni začela. Pišite nam na service@parahealth.de. Zaradi avtomatizirane obdelave naročil pravočasne spremembe ne moremo zagotoviti. Pogoj za spremembo naslova za dostavo je predplačilo.
Can I pick up my order?
Unfortunately, orders cannot be picked up.
Who is liable for delivery delays?
Predvideni dobavni roki so odvisni od cilja dostave in načina pošiljanja. Če naročilo zamuja, nam pišite na service@parahealth.de in navedite številko naročila, da lahko primer preučimo. Predvideni dobavni roki ne omejujejo vaših zakonskih pravic. Vsak izrecno dogovorjeni zavezujoči datum dostave ostaja zavezujoč.
Issues & Returns
I am not satisfied with my order. Who can I contact?
Preprosto nam s številko naročila pišite na service@parahealth.de in odgovorili vam bomo v najkrajšem možnem času. Veseli smo vaših povratnih informacij, saj želimo svoje storitve nenehno izboljševati.
My order is damaged or incomplete. What should I do?
Če je vaše naročilo poškodovano, nepopolno ali ni prispelo, nam pišite na service@parahealth.de in navedite številko naročila. Primer bomo preučili in poskrbeli za ustrezno rešitev v skladu s pravicami, ki vam pripadajo. Zakonske pravice potrošnikov ob poškodbi ali izgubi med prevozom niso odvisne od nakupa zavarovanja pošiljke. Če je mogoče, shranite embalažo in pošljite fotografije morebitnih poškodb; to ne omejuje vaših zakonskih pravic.
Kontakt